OMB Individually Reported
Consumer Complaints Explorer
Low riskExact public inventory row
Description
Categorize large volumes of consumer complaints into topics to facilitate appropriate analysis and response
Detailed example
Gamma value, topic number, and top five terms for the topic number for each narrative
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Improve the classification of consumer complaints into topics using topic modeling
Controls / human review
ATO: Yes; PIA: Not published
Data needed
External – CFPB Consumer Complaints