OMB Individually Reported
Workflow automation and predictive analytics using ServiceNow
Low riskExact public inventory row
Description
Help to automate workflows, predictive analytics, and providing intelligent service management solutions.
Detailed example
ServiceNow utilizes AI for automating workflows, predictive analytics, and providing intelligent service management solutions.
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
Efficiency
Controls / human review
ATO: Yes; PIA: https://www.fhfa.gov/document/fhfa-infrastructure-general-support-system-pia-11-20-2023.pdf
Data needed
This is a subscription service from a third-party vendor and confidential business information of this nature is not available.