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OMB Individually Reported

Community Engagement Chat Bot

Low riskExact public inventory row

Description

Assisting the public in finding information on the FAA website.

Detailed example

We are using our AI Chat Bot to better inform the public. In our efforts to engage with the public we wanted to use this tool to direct the public to the tremendous amount of information that is on the FAA Website.

AI / analytics pattern

Natural Language Processing: AI that processes, interprets, and shares information in human language.

Automation level / stage

c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.

Controls / human review

ATO: Yes; PIA: No

Data needed

We are constantly working to refine the Chat Bot responses and help it pull the best information that is available on the FAA Website to provide value to the public

Source

OMB 2025 Federal Agency AI Use Case Inventory

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