Chatbot to Answer Internal Employee Policy Queries
Description
It is often challenging for DEA employees to manually search through our voluminous collection of manuals, books, CBP chemical codes, CFR, U.S.C., etc. to find an answer to their specific questions about policy, law, and rules. Training the AI on these materials enables it to answer employee queries comprehensively and quickly, thereby saving employees a lot of time.
Detailed example
The solution will enable users to ask questions through a chatbot interface, where the AI system, trained on the Agents Manual, will generate comprehensive answers and recommendations. These responses will be sourced from all relevant materials and include hyperlinks to the original references for easy access and verification.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
AI can provide comprehensiveness answers to employees' questions much more quickly than if the employees had to search and find the answers themselves. In addition, the AI can identify content that needs to be revised or added to effectively provide answers.
Controls / human review
ATO: No; PIA: Not published
Data needed
The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.