ChatBot
Description
The Chatbot responds to the questions, allowing staff to focus on other priorities.
Detailed example
Response
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
The Intelligent Bot tool is implemented using Question and Answer (QnA) Maker and the Language Understanding (LUIS) services which is developed using the Microsoft Azure Software As A Service (SAAS) infrastructure in the Cloud on the COPS website. This will allow COPS to easily implement a brand new knowledge base of questions and answers feature on the site which will respond via a chat box based on a question entered by the customer.
Audit / financial statement impact
Does not produce an output that serves as a principal basis for decisions or actions with legal, material, binding, or significant effect on any of the individuals or entities identified in OMB-25-21.
Controls / human review
ATO: No; PIA: Not published
Data needed
The case owner relied on DOJ AI governance practices to select and prepare data, as well as evaluate performance.