OMB Individually Reported
ServiceNow Predictive Intelligence
Low riskExact public inventory row
Description
Reduce error rate of categorization of incidents in ServiceNow
Detailed example
Predictions of categorization of incidents
AI / analytics pattern
Classical/Predictive Machine Learning: Models trained on data to make predictions or classifications based on identified patterns or relationships.
Automation level / stage
a) Pre-deployment – The use case is in a development or acquisition status.
Expected benefit
Reduction of errors in the categorization of incidents
Audit / financial statement impact
This AI system does not meet the criteria of any of the six pillars that make up High Impact AI in Memorandum M-25-21
Controls / human review
ATO: Not reported; PIA: Not published