Hanford Service Ticket Lookup
Detailed example
The system outputs text respones from user prompts requesting information on grounded data related to Service Ticket Requests
Automation level / stage
d) Retired – The use case was reported in the agency’s prior year’s inventory, but its development and/or use has since been discontinued.
Expected benefit
The purpose of the Hanford Service Ticket Lookup is to provide a single interface with for customers to ask questions and get to service tickets without having to navigate extensive menu's, tool bars, and search functions. Eventually, this will include service tickets from multiple platforms, providing the customer with a single interface to do all things service request related. Additionally, users can ask questions in natural language instead of needing to input specific search criteria.
Audit / financial statement impact
See question 7 - use case retired.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
Our Data does not train the models.