AI Chat Bot for IT User Services
Description
Interactive RAG chat bot model trained on existing, updated and new IT resource documentation in the user space. Platform will be used as an informative method for users to handle tier 1 IT issues and help guide to the correct place.
Detailed example
AI output will be recommendations and instructions based on training data from IT administrators in more user friendly responses
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
Interactive RAG chat bot model trained on existing, updated and new IT resource documentation in the user space. Platform will be used as an informative method for users to handle tier 1 IT issues and help guide to the correct place.
Audit / financial statement impact
Interactive RAG chat bot model trained on existing, updated and new IT resource documentation in the user space. Platform will be used as an informative method for users to handle tier 1 IT issues and help guide to the correct place.
Controls / human review
ATO: No; PIA: Not published
Data needed
Help Desk Knowledge Base Article and other supporting documentation in the user space