CBP Translate
Description
Assist officers and agents with immediate interpretation needs when human translators are not available.
Detailed example
The outputs of CBP Translate include translated text or audio in the form of chat bubbles, which store each interaction. Additionally, CBPOs can capture images of non-travel documents for text translation, but images of actual travel documents are not taken.
AI / analytics pattern
Natural Language Processing: AI that processes, interprets, and shares information in human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Expected benefit
CBP Translate enhances efficiency by expediting questioning when immediate interpretation is needed. It ensures clear communication, minimizes misunderstandings, and offers immediate accessibility via mobile and web platforms. This improves operational flexibility and creates a smoother experience for travelers.
Controls / human review
ATO: Yes; PIA: https://www.dhs.gov/publication/dhscbppia-069-cbp-translate-application
Data needed
The models are trained using examples of translated sentences and documents, which are typically collected from the public web. A data miner that focuses more on precision than recall is used, which allows the collection of higher quality training data from the public web.