OMB Individually Reported
ServiceNow GenAI "Now Assist"
Exact public inventory row
Description
ServiceNow GenAI is a FedRAMP High certified system to accelerate digital transformation using Now Assist. Automatically generate content such as responses, work notes, and knowledge base articles related to customer service experience. Increase productivity and speed of delivery with intelligent recommendations. Resolve issues swiftly with chatbots that understand human language.
Automation level / stage
c) Deployed – The use case is being actively authorized or utilized to support the functions or mission of an agency.
Controls / human review
ATO: Not reported; PIA: Not published