OCC.InfoAssist
Description
GenAI chatbot that generates human-like responses to user questions using OCC Comptroller handbooks and PPMs documents
Detailed example
The system generates human-like responses to user questions, specifically referencing content from OCC Comptroller handbooks and PPMs documents. The outputs include detailed, contextually relevant text-based answers that help users effectively address their inquiries. Additionally, the system logs interactions for further review, facilitating continuous improvement of response accuracy and relevance.
AI / analytics pattern
Generative AI: AI that generates new or synthetic content (e.g., images, videos, audio, text, code).
Automation level / stage
b) Pilot – The use case has been deployed in a limited test or pilot capacity.
Expected benefit
The AI improves operational efficiency by automating the response process, thereby reducing the manual workload on staff. It ensures that users receive consistent and accurate information quickly, which enhances user satisfaction and supports the agency’s mission of providing timely access to critical information. This leads to improved service delivery and better-informed decision-making across the agency.
Audit / financial statement impact
Generic AI tool set that will serve basic needs but not specific needs to support critical agency function, however this might be foundation for other use cases.
Controls / human review
ATO: Yes; PIA: Not published
Data needed
No agency data is used to train the model