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OMB Consolidated COTS

Managing and prioritizing internal service or help desk tickets using AI.

Exact public inventory row

Description

Department of Veterans Affairs — reported in use of this common government-wide AI pattern.

Detailed example

Commercial product/service: Genesys Cloud CX. Estimated licenses/users: 5001-10,000.

AI / analytics pattern

COTS / commercial AI feature

Automation level / stage

Reported in use

Controls / human review

Controlled support pattern only; do not treat as audit evidence unless tied to approved sources/citations.

Source

OMB 2025 Consolidated COTS AI Use Cases

Related

More from Common / COTS AI Pattern

OMB-COTS-0001OMB Consolidated COTS

Scheduling internal-to-government meetings or appointments or setting reminders using AI.

Committee for Purchase From People Who Are Blind or Significantly Disabled — not reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern
OMB-COTS-0002OMB Consolidated COTS

Logging and analyzing time spent on tasks using AI-powered time management tools.

Committee for Purchase From People Who Are Blind or Significantly Disabled — not reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern
OMB-COTS-0003OMB Consolidated COTS

Transcribing, summarizing, or other efforts that improve the accessibility of a virtual meeting or interview using AI.

Committee for Purchase From People Who Are Blind or Significantly Disabled — reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern
OMB-COTS-0004OMB Consolidated COTS

Prioritizing and categorizing incoming emails using AI.

Committee for Purchase From People Who Are Blind or Significantly Disabled — reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern
OMB-COTS-0005OMB Consolidated COTS

Editing images, videos, or other public affairs materials using AI.

Committee for Purchase From People Who Are Blind or Significantly Disabled — reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern
OMB-COTS-0006OMB Consolidated COTS

Scheduling and managing social media posts using AI.

Committee for Purchase From People Who Are Blind or Significantly Disabled — not reported in use of this common government-wide AI pattern.

OMB Consolidated COTSCommon / COTS AI Pattern