GrantSolutions AI Writing Assistant

Program staff authoring NOFOs need capabilities to simplify language and ensure NOFOs remain compliant with the Plain Writing Act of 2010.

GrantSolutions Recipient Risk Tool

Grant managers need an efficient method to conduct risk assessments before issuing financial assistance awards to prevent fraud, waste, and abuse.

GrantSolutions Non?Competing Continuation Approval Tool

Grant managers need an efficient workflow to identify and analyze differences in non-competing continuation budgets and narratives from year to year.

GrantSolutions Helpdesk Agent

GrantSolutions users need an efficient method to get answers to their login and access-related questions.

GrantSolutions Non?Competing Continuation Review Tool

Grant managers need an efficient workflow to identify and analyze differences in non-competing continuation budgets and narratives from year to year and ensure narratives promote…

ChatGPT

Staffing shortage

CoPilot Outlook

Staffing shortage

DECIDE

Document drafting and editing

Document summarization

AWS Kendra Search tool

Kendra address the technical limitations of efficient access to public information.

Insight

This AI use case is decision support software used by hearings and appeals-level Disability Program adjudicators to help maximize the quality, speed, and consistency of their deci…

Duplicate Identification Process

This AI use case identifies, flags, and marks duplicates, reducing the amount of time spent to review cases for hearings.

Handwriting Recognition of Forms; Intelligent Document Processing Platform - Forms Classification and Data Extraction

This AI use case classify, identify and extract structured, semi-structured forms containing printed and handwritten fields. The use case increases automation, reduces clerical er…

Modernized Development Worksheet (MDW)

This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.

Mobile Wage Reporting

Uses AI to extract text/data from scanned images/documents representing pay stubs or payroll information to enable faster processing.

SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse.

The Q&A bot answers caller’s questions using approved FAQs found on SSA.GOV. Support is provided in both English and Spanish. Calls answered solely by the bot reduce the wait for…

Generative Artificial Intelligence (AI) for Analytic Insights

Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into ca…

PolicyNet Plain Language Search Engine

The system is designed to help users quickly find relevant information, improving efficiency and customer service. Ongoing enhancements and data analysis support more accurate and…

Speech to Text Video Transcription

Generate transcript from recorded audio of disability hearings

Customer Insight Tool

SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…

Benefit and Earnings Public Use File

Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.

Therapy Chatbot - Text-Based Mental Health Support for SSA Employees

This AI use case is a therapy chatbot that employees can access on their own personal devices and is designed to provide confidential, immediate mental health support to employees…

Agency Support Companion (ASC) chatbot

Generative AI model to create content, summarization and research capabilities