Generative AI - Text Generation
To improve early childhood, educational, and employment outcomes and raise expectations for all people with disabilities, their families, their communities, and the nation.
Generative AI - Capability Evaluation
Coordinates policies, programs, and activities related to Postsecondary Education (OPE), Career, Technical Education, Adult Education (OCTAE), The Office of the Chief Economist, a…
Generative AI - Text Generation
Coordinates policies, programs, and activities related to Postsecondary Education (OPE), Career, Technical Education, Adult Education (OCTAE), The Office of the Chief Economist, a…
Insight
This AI use case is decision support software used by hearings and appeals-level Disability Program adjudicators to help maximize the quality, speed, and consistency of their deci…
Intelligent Medical Language Analysis Generation (IMAGEN)
This AI use case helps employees visualize, search, and more easily identify relevant clinical content in medical records. The use case improves efficiency and accuracy of disabi…
Duplicate Identification Process
This AI use case identifies, flags, and marks duplicates, reducing the amount of time spent to review cases for hearings.
Handwriting Recognition of Forms; Intelligent Document Processing Platform - Forms Classification and Data Extraction
This AI use case classify, identify and extract structured, semi-structured forms containing printed and handwritten fields. The use case increases automation, reduces clerical er…
Modernized Development Worksheet (MDW)
This AI use case reviews data during case development so it can be better categorized. The use case reduces processing time and customer wait times.
Pre-Effectuation Review (PER) / Targeted Denial Review (TDR) Models
This AI use case identifies high likelihood of error in certain claims and refers them for review. This use case reduces incorrect benefits payment.
Continuing Disability Review Model
This AI use case identifies disability cases with the greatest likelihood of medical improvement and flag them for a continuing disability review to improve the accuracy of progra…
Social Security Income (SSI) Redetermination Model
This AI use case identifies SSI overpayment cases that have highest expected overpayments for review.
Proactive Triage and Analysis of Hearings (PATH)
This AI use case flags high likelihood favorable claims and refers them to human adjudicators for further review to determine eligibility for on-the-record hearing decisions.
Quick Disability Determinations Model
Used to screen initial applications to identify cases where a favorable disability determination is highly likely and medical evidence is readily available to prioritize this work…
Mobile Wage Reporting
Uses AI to extract text/data from scanned images/documents representing pay stubs or payroll information to enable faster processing.
SSA 800# Public Question & Answer Bot and OIG Hotline recording of fraud, waste and abuse.
The Q&A bot answers caller’s questions using approved FAQs found on SSA.GOV. Support is provided in both English and Spanish. Calls answered solely by the bot reduce the wait for…
Generative Artificial Intelligence (AI) for Analytic Insights
Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into ca…
PolicyNet Plain Language Search Engine
The system is designed to help users quickly find relevant information, improving efficiency and customer service. Ongoing enhancements and data analysis support more accurate and…
Speech to Text Video Transcription
Generate transcript from recorded audio of disability hearings
Customer Insight Tool
SSA uses a survey system to deliver and manage customer surveys. Part of the deployed system includes an AI capability for performing text analytics for identifying and tracking c…
Benefit and Earnings Public Use File
Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.
Therapy Chatbot - Text-Based Mental Health Support for SSA Employees
This AI use case is a therapy chatbot that employees can access on their own personal devices and is designed to provide confidential, immediate mental health support to employees…
Agency Support Companion (ASC) chatbot
Generative AI model to create content, summarization and research capabilities
Data Governance Product (DGP) - Data cataloging and predictive analysis of data assets.
Vendor built in AI engine for data cataloging to automates the discovery, classification, and curation of data assets. And also provides predictive insights for data asset analyti…
Intelligent generation of modernized code.
The module uses AI techniques such as cluster analysis, pattern matching, templates, and programming language models to generate modernized code in a new target language. These AI…