eDiscovery (VASI 2460): Predictive Coding
Document review teams train an AI model to identify positive or negative content within a universe of documents.
Concept Clustering
Electronic discovery (e-discovery) refers to discovery in legal proceedings such as litigation, government investigations, or Freedom of Information Act (FOIA) requests, where the…
Scriptpro Ticket Report
Tabulating the scriptpro report is time consuming. It is a report they use to track pharmacy traffic volume and it was previously tabulated manually. They now use AI to automate f…
Categorization and Labelling Administrative Requests
The categorization and labeling functionality is intended to support functions such as administrative intake requests. This is intended to support use cases such as rapid triage o…
VAHC CRM- Veteran Self-Service
The Clinical Contact Center (CCC) receives 45 million calls per year. At this time the CCC has a queue abandonment rate of 9.4% which is significantly higher than the national ave…
VA Health Connect (VAHC) Customer Relationship Management (CRM) - contact quality analysis
There are very few tools available to evaluate the content of a Clinical Contact Center (CCC) Contact to provide insight into the purpose, tenor of the call, satisfaction of the V…
Auto Doc ID
The purpose of the tool is to convert inbound images into a standard format that is required for downstream processing for auto document classification and OCR/Data Extraction. A…
CHAMPVA Automation
The AI solution is designed to eliminate the manual data entry burden associated with processing CHAMPVA applications. Each application previously required up to 61 administrative…