2 matching use cases
OMB-IND-DHS-2604OMB Individually Reported
AskTSA
The AI is intended to address several challenges within the AskTSA customer service process. These include reducing the time it takes for agents to respond to inquiries, improving…
OMB Individually ReportedService DeliveryLow risk
OMB-IND-DHS-374OMB Individually Reported
TSA Contact Center Virtual Assistant
The AI use case is designed to enhance customer service accessibility, improve operational efficiency, and provide valuable data insights to support TSA's mission and decision-mak…
OMB Individually ReportedService DeliveryLow risk