Evaluating Customer Feedback and Sentiments with AI

To leverage Natural Language Processing (NLP) and secure Large Language Models (LLM) on unstructured text data to identify actionable insights to drive customer improvement initia…

Consular Affairs FaceVACS

To automatically check passport photo quality during the Online Passport Renewal (OPR) process, providing instant feedback to ensure submitted images meet requirements.

Travel.State.Gov (TSG) Enhanced Search and Chatbot

Travel.state.gov (TSG) Content Refinement with AI Text Editor

Predictive Analytics Platform

Innovation and Transformation Measurement and Prediction

CodeGen - AI-assisted IT Application Development

Translation of Consular Content using AI

NIV Adjudication Review Recommendation Engine (ARRE)

ARRE is used to make post-adjudication managerial quality assurance review time more efficient. The current required managerial review of cases includes a randomly selected portio…

Live Consular AI Language Augmentation (LCALA) - Visa Interview Pilot

Language gaps between applicants and non-native-speaker adjudicators create inconsistent, ad-hoc translation during brief (~3-minute) interviews or is limited to questions the adj…

AI Programmatic Insights

Regional Directors (RD) have to analyze current passport trends and data to determine overall performance and resource requirements to enable successful alignment to overall perfo…

RegScale

The AI in RegScale is intended to reduce the manual workload, complexity, and latency in compliance management. It automates the extraction and initial drafting of regulatory docu…

Live Consular AI Language Augmentation (LCALA) - OCS/ACS Pilot

LCALA OCS/ACS Pilot aims to close language gaps in routine, time-sensitive citizen services by providing on-demand interpretation for calls and in-person interactions. Today, limi…